Please check your booking confirmation and underneath the arrival procedure there is a telephone number for the Meet and Greet provider that you have booked. SkyParkSecure are a Booking Agent and will not be meeting you.
Please contact the Car Park or Meet and Greet provider to inform them of your early return. Refunds cannot made for part or unused stays. The car park contact details are on your booking confirmation.
Please contact our Customer Service Team on 0808 168 6111 - Option 5 or email [email protected] to request a cancellation (Office hours only - Monday - Friday 09.00 to 17.00). Please note that cancellation requests can only be accepted within office hours and are subject to our notice periods (see Terms and Conditions). Cancellation is not applicable to Non-Cancellable and/or Non-Amendable products.
All services: 72 Hours notice prior to departure must be given. Unless you purchased the Cancellation Cover. Any clients booking where they have not complied with on screen booking requirements (e.g. phone for availability etc.) and who have been unable to park will not be subject to a refund. Booking Fees and SMS/MMS charges are non-refundable. No refund is available for unused part stays. Please refer to our terms and conditions. Please note our office hours are: Monday - Friday: 9am - 5pm, Wednesday 9:30am ? 5pm (staff training); Saturday - Sunday: CLOSED. (inc. Bank Holidays*)
All of the car parks have a courtesy shuttle available to clients to take you to and from the airport. This is a free service integrated in the price of your booking.
Please check your flight details and allow enough time to arrive prior to Check-In.
This would depend on the Car Parking product you have booked, please check the More Info on the website prior to booking and the Important Info on your Booking Confirmation. If you are unsure prior to booking please call our Customer Service Team on 0808 168 6111 - Option 5.
Our prices are up to 60% cheaper than the gate price so you will make a huge saving by booking in advance. You also have the peace of mind that a space is reserved for you to make sure the start of your holiday runs smoothly.
As SkyParkSecure is a pre-booking agency, all Customers are required to pay in advance for their Airport Parking.
This would depend on the Park and Ride product you have booked. Some of the shuttles run on a continous loop, others run on demand. Waiting times vary but should never be longer than 20 minutes.
Please contact our Customer Service Team on 0808 168 6111 - Option 5 or e-mail [email protected] with your Booking Reference
If you are amending these details up to 72 hours prior to your arrival date then please advise us and we will update your booking and inform the Car Park. If you are amending these details within the final 72 hours then please check the arrival procedure on your booking confirmation and advise the Car Park or Meet and Greet Team on your arrival.
Look for the ParkMark award. By choosing a Park Mark Safer Parking facility you will enjoy the following benefits (1) the car park has been inspected by a specially trained Police Officer (2) uses modern security systems such as alarms and/or CCTV (3) regularly visited and re-assessed for inspections to maintain the Park Mark award.
Yes, the most important thing if you do this is to print off your Booking Confirmation email or ensure you have it fully visible on a Smart Phone or device to take this with you to the Car Park.
Discounts are applied to all vehicles but only one booking fee is charged when booking in more than one vehicle at a time.
Once a payment has been taken, the screen will tell you that your booking has been successful and that you are to click on the link and print off your Booking Confirmation and present it at the Car Park if required - this is a very important part of the booking process as it helps us ensure you have everything you need for a smooth start to your trip.
Your e-mail address is required to send your Booking Confirmation, unless you have booked by the telephone and request your Booking Confirmation by post. Your mobile telephone number is required for all Meet and Greet bookings and a booking cannot be processed without it.
All online payments are made through the secure payment system Checkout.com. Payments are certified by Checkout.com and approved by several leading financial institutions. Their systems and security controls are based on current industry standards. There are several layers of technology in place to ensure the confidentiality, authentication and integrity of your information. SkyParkSecure Ltd is also PCI compliant and can supply a certificate upon request.
Gate price is the term used to mean paying on arrival or on-site, these prices are from 10% to as much as 60% higher than the pre-booked price online.
We take all complaints seriously. Please send your complaints by e-mail [email protected] or post to The Customer Service Team, Skyparksecure Ltd, Skypark House, 10 Newton Drive, Blackpool, Lancashire FY3 8BS. You should receive a response from ourselves within 7 working days confirming receipt of your complaint. Please note: That Skyparksecure is a Booking Agent only and cannot be held responsible for any complaints in relation to damage or the service itself. Clients are to contact the individual Car Parking companies directly in these cases before leaving the Car Park.
The Car Park is situated within the Airport perimeter. On-Airport Car Parking is usually the closest service to the Terminal, with the shortest transfer times.
Off-Airport Car Parking are services that operate outside of the Airport perimiter and are generally owned by private Car Parking companies. A shuttle bus is required to take you to and from the Airport Terminal.
This information is an important part of your booking especially if you have booked Meet and Greet and/or a Terminal specific Car Parking option (i.e. the Terminal is in the title of the Car Parking you have purchased). If you are amending these details up to 72 hours prior to your arrival date then please contact us as we can amend the booking where possible in line with our Terms and Conditions and inform the Car Park. If you need to amend the Terminal within the final 72 hours prior to your arrival date you will need to contact the Car Park/Meet and Greet provider directly, their contact Telephone number can be found on your Booking Confirmation underneath Arrival Procedure.
This is one of the most convenient Car Parking services - with the Meet and Greet Chauffeur Parking you can simply drive to the Airport Terminal where you will be met by a fully insured Chauffeur who will then take your vehicle to a secure storage facility for the duration of your trip. Your vehicle will be waiting at the Terminal on your return. Arrival and Departure procedures apply.
Our website takes the day you are departing and the day you are returning as whole days therefore a two week trip would be 15 days inclusive. This is based on all Car Parks pricing structures.
Yes. Please contact our Customer Service Team on 0808 168 611 (Option 5) during our office hours to make a booking. Our offices hours are from 0900 to 1700 Monday, Tuesday, Thursday & Friday 9:30 - 1700 Wednesday unless otherwise stated on our website. Please have the following information to hand: Your flight dates, times and numbers. Your Arrival and Departure Terminal. Your personal details including Address, Telephone number and e-mail address. Full vehicle details (Registration, make, model and colour). We will also need payment details to process the booking.
Yes please contact our Customer Service Team on 0808 168 6111 - Option 5 who will arrange for this to be posted out for you.
Please contact our Customer Service Team on 0808 168 6111 - Option 5 or email [email protected] to request an amendment. If you are travelling within 72 hours and our offices are closed please contact the car park. Their telephone number is on your booking confirmation.
All our Booking Confirmations are sent immediately upon completion of booking, if you are unable to locate it in your inbox please check any Promotion/Junk/Spam folders you have in case it has been filtered out there. If you still cannot locate your email then log on to your online account and request a copy to be resent.
You can log on to your online account and request a copy of your confirmation to be sent.
It is important to ensure that you have access to your Booking Confirmation. If you cannot print off your Booking Confirmation please ensure it is fully visible on a Smart Phone or device so all of the information, directions and procedures are available to you.
Please check the "More Info" on the quote page or your Booking Confirmation if you have already booked.
The Undercover hotels are priced at a special and exclusive rate and remain a mystery until the booking has been made. Be rest assured that all of the hotels have 3 to 4 star ratings and you will make a saving on the normal price. Please check individual hotels for cancellation and amendment status.
All cancellations are charged at 15.00 pounds per room. Please note that some bookings cannot be amended or cancelled, these will be noted in red prior to booking and confirmed on your paperwork.
No. We do not know which hotel you are going to get before you book so we do not enter the mileage, onsite hotels will say on the airport in the distance section.
The prices are based on per room per night.
All bookings that include parking must be booked individually.
At the present time hotel stays are only available for the outbound flight not the return.
Our parking packages are based on 8 or 15 days parking only, if you are travelling for less days you can leave the car park but must pay for the 8 days when booking, any additional parking days will be payable on your return to the car park at their own daily rate.
You'll need to book the room for the night before. For example if you will not be arriving at your hotel until 3am on the 23rd December, the night of the 22nd December will need to be booked for your overnight stay.
Yes. All payments are taken at the time of the booking being made.
We cannot guarantee that a smoking room will be available - some hotels do not offer them - but you can certainly ask for one if the hotel does have them.
Yes the prices are based on a per person basis.
Yes, please enter the date and time you wish to use the lounge.
The usually amount of time you can stay for is 3 hours. But please check the more info for times and length of stay.
The cancellation period is 72 hours, cancellations under this period will be charged in full.
Please check the more info for opening/closing times.
Yes. All payments are taken at the time of the booking being made.
Groups of more than seven cannot be booked without prior authorisation of the lounge (including groups made with multiple bookings).
All lounges will have free drinks and snacks, free newspapers and magazines, and TV. In addition, there may be anything from hot food to a children's play area, but this depends on the lounge. To find out what facilities the lounge you are interested in has, look on the product page or do a search and click the more info.
The dress code in all airport lounges is smart casual - so no baseball caps, shorts or football shirts.
It depends on the lounge. Some lounges do not accept children under 12. Click the 'more info' link for the lounge you are interested in to find out.
By law, all airport lounges have to be accessible to disabled people and have disabled toilets. Click the 'more info' link for the lounge you are interested in to find out about its facilities.
We are sorry but all lounges are non-smoking.
Directions will be given on your booking confirmation. You can also get directions to the lounge by clicking on the more info link.